Shipping policy

Thank you for visiting and shopping at DwarvenPipes. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are shipped/delivered according to USPS schedules.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipment method

All items include FREE shipping and are sent out via USPS First Class Mail.  USPS delivery times on average is 3 business days (that can change due to weather and other unforeseen issues).

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Incorrect Shipping Addresses and Refused Delivery

We will make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address with the chosen carrier. If we are unable to validate the address and we are unable to contact the customer to provide an updated address, the order will be cancelled and refunded.

In the event the customer provides an incorrect or partial shipping address when placing their order and it's returned by the carrier or if delivery is refused and returned to sender, DwarvenPipes will cancel the order and provide a full refund of the original purchase price, minus the shipping and handling charges.

DwarvenPipes.com will not be held responsible If the customer provides the wrong shipping address and we are unable to recover the package.

Missing Or Stolen Shipments

As much as we try and work with our customers once a package has been confirmed delivered by the carrier, we are not responsible for any stolen/missing shipments.